Frequently Asked Questions
What does the Eye Steam Therapy device do?
It uses gentle, warm steam to hydrate, soothe, and refresh your eyes, helping to relieve dryness, puffiness, and fatigue for instant comfort.
Is it safe and easy to use every day?
Yes — it’s completely safe for daily use. Just fill it with distilled water, turn it on, and let the steam work for 5–10 minutes. It’s gentle enough for all skin types and free from chemicals or irritation.
Where are you located?
Our head office is located in Sydney, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Does it help with dark circles and fine lines?
Regular use can improve blood circulation, reduce puffiness, and smooth fine lines — revealing brighter, more youthful-looking eyes.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info.merebody.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.